By paying to reserve an item you are agreeing to the following terms. Please consider this before renting.
1. COVID-19 Policy
1.1 Due to the high levels of transmission of COVID-19 across the community, no refunds or store credit are provided if you are exposed/infected with COVID-19.
2.1 Dates are reserved after full payment only, no holds.
2.2 Once a garment has been reserved for a date, it cannot be swapped for another garment, or another date.
3.1 Bank transfer is accepted only.
3.2 Payment must be made before picking up a garment or having the garment posted.
4.1 A bond is required for all garments, the cost of the bond varies depending on the garment.
4.2 The bond is returned following an inspection of the dress to ensure it is in original condition.
4.3 The bond will not be returned if any alterations/adjustments have been made to the dress without consent from RK Rentals.
4.4 In the case where further dry cleaning or repairs/alterations are required, the cost of this will be deducted from the bond.
5. Refund Policy
5.1 No refunds are provided once payment has been made, as other girls will be turned away from the garment for your hire date.
5.2 In the event you have paid to reserve an item however decide not to rent, the bond is returned.
5.3 Store credits are not provided once payment is made (exception: 7.2 & 9.4)
6. Dry Cleaning
6.1 The cost of cleaning varies depending on the garment & is included in the hire price.
6.2 RK Rentals will clean the garment, do not attempt to clean the garment yourself.
6.3 Following dry cleaning, all hires are carefully folded, wrapped in tissue paper and placed in a bag for pickup (or satchel for postage). If this will not be suitable, please message us on Instagram prior to pickup. Despite RK Rental’s best efforts, and depending on the fabric of the dress, there is a chance that there may be fold line/s. Please be prepared to use a portable steamer or iron to correct this following pickup.
7.1 In the event there are delays by Australia Post and the garment does not arrive in time for your event, a full refund will be issued.
7.2 In the event a hired garment arrives via postage and does not fit or meet the customer's needs for their event, they can receive a store credit valid for 6 months from the date it delivers. The garment must be returned within 24 hours of delivery and must be handed over the counter at the post office to be eligible for a store credit.
8. Store Credits
Please note that store credits are exclusively available for situations arising under sections 7.2 & 9.4 of our terms and conditions.
8.1 The store credit is valid for 6 months from the date of issuance. It must be used within this timeframe, and the rental date for the garment must fall within this period.
8.2 Store credits are non-transferable and can only be utilized by the individual who made the initial booking.
9.1 Booking a try-on does not guarantee that the dress is reserved for your date (for both postage and in-person try-ons).
9.2 Secondary try-ons may be available for a fee.
9.3 Try-ons are not available after the garment has been reserved and paid for. If you are concerned about sizing, please try on the garment before deciding to pay.
9.4 If local customers opt not to try-on their garment prior to payment, and upon pickup discover that it does not fit, a store credit is provided (valid for 6 months).
10. Rental Period
10.1 For hires via postage, the garment must be posted back over the counter at a post office (not in a street posting box) the next business day following your event by 4pm. Failure to meet these conditions may result in late fees at RK Rentals' discretion.
10.2 For pickup and drop-off hires, the garment must be returned within the two days following your event unless an agreement has been made prior to payment of the rental. Failure to do so may result in late fees at RK Rentals' discretion.
11.1 If an item is damaged beyond repair, the full RRP of the item must be paid.
11.2 Customers acknowledge that they will be wearing second-hand items which have been rented by other customers. Therefore, refunds or discounts will not be issued for minor wear which could be expected of a second-hand garment.
12.1 Postage Try-Ons
12.1 Please keep in mind that due to the high demand for our rental services, we give priority to dress rentals over postage try-ons. If for any reason your postage try-on needs to be rescheduled or, in certain cases, cancelled because of a rental booking, we will inform you right away.
12.2 When you book a postage try-on for a specific garment, please note that it does not automatically reserve the garment for your event date. We will temporarily hold it for your event during the time it's been handed over the counter at the post office, while in transit to you, and for the first 12 hours after the delivery time. Beyond that point, it becomes available for bookings by other girls.
12.3 The garment must be returned by handing it over the counter within 24 hours of it delivering to you and must not be placed in any street posting box.