Explore our collection on the website and select your favorite garments. Simply message us on Instagram with your event date to check availability. If required, we’ll then organise an in-person or postage try-on. If you choose to book the dress, we will then guide you to book the dress on our website after you’ve received approval that it’s available for your event.

For pickups, you can collect your dress 1-2 days before your event, and it must be returned within 2 days after your event. For postage hires, the dress will be sent to arrive 2 days before your event, and you’ll need to post it back on the next business day after your event by 4pm.

We are based in the inner east suburbs of Melbourne and offer a complimentary in-person try-on service at our home studio. Our exact address will be provided once you’ve booked a try-on appointment or hire.

Yes, we do - by appointment only! Book a complimentary try-on session at our home studio. Let us know your favourite pieces, or explore what’s available when you arrive. Simply message us on Instagram to book.

Absolutely! If you can’t visit our studio, you can use our postal try-on service to try on (only available for certain pieces, simply message us to check).

At this stage, we prefer to manually confirm all bookings to make sure everything runs smoothly. It allows us to double-check availability, postage timelines, and make sure your hire won’t clash with other bookings.

No - your event date is only secured once you’ve placed a full booking through our website. If you're booked in for an in-person try-on and the piece becomes booked for your event date in the meantime, we’ll do our best to let you know. You’re also welcome to message us before your session to double-check that it’s still available!

If you need to cancel for any reason, including a change of mind, we can offer a store credit up to 14 days before your event. Within 14 days of the event, the hire price is non-refundable. Store credits are valid for 12 months from the date of issue.

We recommend booking as early as possible, especially for popular dresses, to ensure availability for your event.

If your dress was posted and you’ve never tried it on before, we can offer a store credit - provided it’s posted back over-the-counter within 24 hours of delivery.

Unfortunately, we’re unable to offer refunds, as your event date or weekend was reserved for you and we may have turned away other bookings.

You can return the dress by postage if arranged at the time of booking, or drop it off in person to our studio. We provide the prepaid return labels for postal returns, and we require the dress to be handed over the counter the next business day after your event, by the 4pm express cut-off. For in-person returns, it must be dropped back within 2 days following your event.

No, we take care of all dry cleaning. Just return the dress, and we’ll handle the rest!

We will initiate the bond return within two business days of receiving the dress back. The bond is automatically refunded to the original payment method used, and you’ll receive email confirmation of the refund. It can take up to 10 days to reflect on your account.

Yes, we offer Australia-wide shipping for rentals and try-ons.

All packages are sent with express shipping and typically arrive within 1-2 business days. If you’re located in a rural area, delivery may take a bit longer.

Absolutely, once your order is shipped you’ll receive a email with the tracking number to monitor your delivery.